Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tavishop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a
It was difficult to contact the store, however I received my order exactly as specified. It took around 7 weeks to arrive to Mexico City. Although I recommend the product but the seller could improve the packaging.
A***r
good
V***o
The product is equal to the image and of excellent quality. Highly recommended.
J***a
The lenses are the same as the photo the delivery was fast, the store at all times contacted me i recommend the seller the very nice lenses
H***i
I just received my order, and I must say that I am very pleased with the sunglasses. The glasses arrived far more quickly than I anticipated.
Y***z
Perfect just like in the pictures. The color is spot on and product came sooner then expected. Love them
D***a
They’re great, they’re my favorite suppliers
A***g
Great quality. Love all the extras it comes with. The arms squeak a little when opening the glasses, not sure if that will go away but it is a great pair of glasses. The green looks mostly blue.
M***y
amazing glasses. better than I expected. fast shipping. nice quality. definitely planning on buying more.
V***a
Happy overall!
T***s
My daughter is in love with them!
T***g
Order received fast, in less than 15 days, much to my surprise. Arrived intact in single layer bubble mailer, so it is ok probably due to the wooden box itself. Very high quality in reference to price, plus it comes with handy keychain size flat and Phillip’s head screwdriver. Polarized, but wouldn’t really matter to me in this case. Overall a great buy; will purchase again. Didn’t have to contact store at all.